What Is The Telephone Number For Uber Customer Service

Wouldn't it be nice if everything always went equally planned? Sadly, this isn't the case.

At that place's a practiced chance that you've arrived hither because you encountered one problem or another regarding a recent Uber ride or you're experiencing trouble with your Uber account.

At that place are enough of articles and resource out there that give aid to drivers of Uber, only today nosotros're hither to help y'all out, the Uber customer.

Any your event may be, we desire to assist yous solve it in a heartbeat and get you on your way. We'll go over some mutual problems and decide which avenue is most advisable to solve your effect.

Jump To:

Tips for Getting Your Questions Answered
Contact Your Driver Directly
- How to Contact Your Driver
In-App Customer Support
- How to Navigate In-App Support
Support Through Help.uber.com
Social Media for Customer Service
- Twitter
- Facebook
Contacting Uber Back up by Telephone
- In Case of an Emergency
How to Contact Uber In Person
How to Contact Uber Headquarters

Contents

How to Contact Uber
- Tips for Getting Your Questions Answered
Contact Your Commuter Directly
- Keep in Listen…
- How to Contact Your Driver
In-App Client Back up
- How to Navigate In-App Support
Support Through Help.uber.com
Social Media for Customer Service
- Twitter
- Facebook
Contacting Uber Support by Phone
- In Case of an Emergency
How to Contact Uber In Person
How to Contact Uber Headquarters
Permit'southward Solve Your Issue

How to Contact Uber

If you have a problem with your ride, Uber Eats lodge, or package delivery, yous will need to accomplish out to Uber client back up to get help.

Luckily, there are five different means to get help, all of which serving their own purpose and utility.

But before nosotros dive into the weeds with how to use each, read some of our tips for getting your questions answered.

Post-obit these tips will assistance you brand the nigh of your interaction with support and getting your issue solved every bit quickly equally possible.

Tips for Getting Your Questions Answered

Keep it simple: Brand sure you only enquire one question at a time. If you inquire more than than ane question, you'll likely only receive a response for one of the questions.
Reply to the same customer service rep, or not: If y'all're getting great results with the customer service rep you're connected with, and so keep going down that route. If you're not receiving the consequence y'all were expecting, and so kickoff over and try to go paired upward with a new client service rep. Who knows, yous may yield different results.
Don't repeat yourself: Make sure you don't go on asking the same questions over and over. Make sure to word them differently to avoid beingness sent to the back of the line for being an annoying customer who's trying to game the customer support queue.

Contact Your Driver Direct

Contacting your driver is a quick remedy to one of the most mutual problems distressed Uber riders come across — lost or missing items.

If you lot're in this gunkhole, beginning you lot must understand that to think your lost item, you'll need to dish out some cash.

The lost particular return fee is $15 and goes directly to the Uber driver. This fee is put in identify to compensate drivers who are essentially going out of their way to return your item to you.

Keep in Mind…

The process is very straightforward for getting ahold of your driver, but you should continue a few things in mind throughout this process.

Stay Calm

Panic is the enemy of reason, and if you want to get ahold of your driver you lot'll demand to be reasonable. And so before you lot beginning stalking their car, brand certain to calm downwardly and take a few deep breaths.

Be Courteous

Uber drivers are independent contractors who don't work 24/7. So information technology is not going to exist their total-fourth dimension mission to help track down something y'all've lost.

According to a recent study, Uber drivers make an boilerplate of $xix an hour in the top twenty U.Due south. markets. More than than fourscore percent of Uber drivers drive betwixt one and 15 hours per week.

So be polite, considering you'll be asking them to employ their precious driving time to help you.

Be Prepared

In society to successfully retrieve a lost item, y'all need to know what to wait. Past following the instructions in this guide, you'll get your stuff dorsum quickly but you will exist expected to pay a modest fee.

Here's how Uber recommends you contact a driver footstep-by-step:

Visit the Contact a Driver About a Lost Particular aid page
Sign in to your Uber account
Enter your phone number
Select the trip or driver you'd similar to contact
Uber will automatically connect y'all with the driver
Coordinate pickup at a convenient identify and time
If the driver is unavailable, leave a detailed voicemail
Stay at-home, and call back: You screwed up, not them

If yous follow these steps, there's a very good take a chance it will event in a returned item. At present let's have a more than in-depth look on how to contact your Uber driver.

How to Contact Your Driver

In order to get your lost particular back, you lot'll need to contact your commuter through the app or at assist.uber.com.

The outset step is to go to help.uber.com or open your Uber app. Patently, y'all won't exist able to access the app if the lost detail at hand is your phone — which often seems to be the example — so heading to Uber's site would exist your best bet.

Since you may be phoneless, y'all'll need to take the following steps one time arriving at help.uber.com.

If you're not already signed in, do so by borer "Sign in" in the top right corner. Once you're signed in you lot'll see your latest trip details and assistance options below, like "My commuter wasn't professional person" or "I was involved in an accident."

What nosotros intendance about — at least for this case — is the "I lost an item" option. Tap this link which will pb you to the lost item page.

From here you'll tap on "Contact driver almost a lost item."

The final step is providing a telephone number for Uber to reach out to connect you with your driver via phone.

Before providing your phone number, double check at the top of the folio to make sure you're reaching out to the right commuter regarding the right ride receipt.

This folio also contains all of the details surrounding the $fifteen lost item render fee.

If everything looks expert, scroll to the bottom of the page to enter your telephone number.

If your driver picks up and is in possession of your missing detail, then yous'll move on and agree to a place and fourth dimension to encounter to exchange your missing detail.

If the commuter doesn't pick upwards, then brand sure to leave a detailed message that describes your item and the best mode he or she can make it touch with yous.

Some other scenario, which is what nosotros promise isn't your case, is that the Uber driver doesn't have your lost item. At this point, at that place isn't much you tin do. Neither Uber nor its drivers are responsible for your lost item.

If you choose to contact your driver through the app, the steps taken above are nigh identical, except of course that you'll be using your phone.

Here's a quick rundown of the steps:

Open your app and tap the menu icon in the elevation left
Tap "Assistance"
Tap "Report an effect with this trip"
Tap "I lost an item"
Tap "Contact driver near lost item"
Scroll down and enter your phone number (this is the aforementioned folio as described above)

Lastly, sometimes drivers may have found your particular and returned information technology to a Greenlight Hub in your city. Greenlight Hubs are offices that are primarily for drivers only, however, in this case, information technology can be a pickup spot for your lost item.

Greenlight Hubs are located in almost all big cities, like San Francisco, New York Urban center, and Chicago. If your driver has notified yous that your item is there, then either ask him or her for the address or practise a quick Google search to find the verbal location.

In-App Customer Support

It'south safe to say that Uber volition do annihilation in its ability to avoid human-to-human intervention when it comes to solving issues with its service. This isn't to say that they don't want to help, simply just imagine all of the indistinguishable issues and complaints they receive on a daily footing.

To solve this issue, Uber created a comprehensive in-app support arrangement. At that place'south little that Uber doesn't address across the extensive options it provides in its app.

The purpose of their in-app client support is to guide you down a path that enables you to quickly solve your problems without having to retrieve or email Uber.

The types of problems you can resolve through the app are quite expansive. Common problems that can be addressed through the app include fare adjustments, changing your payment method on a fare, or reporting any other Uber claim that came up during your ride.

How to Navigate In-App Support

Since there are many unlike problems you lot may exist seeking answers for, nosotros'll prove yous generally how to navigate the in-app back up.

First, you'll need to tap the menu push button at the peak of your screen. And then you'll select "Aid," which volition bring you to the "How tin nosotros help you" page.

Once y'all're at this folio, you'll run across a range of options for you to choose from. There are many different types of issues y'all can written report. Some of those issues involve your previous ride, while other issues might pertain to overall account of payment details.

Whichever remedy you're seeking, tap on the selection and proceed to fill in whatsoever additional details regarding your problem. Later on y'all provided any additional details needed, y'all'll tap the "Submit" button.

In one case y'all submitted your request, Uber support will get ahold of yous as soon as possible via electronic mail.

Support Through Help.uber.com

Help.uber.com is your become-to resource for virtually anything yous'll need regarding your Uber business relationship. This is Uber'due south help section where you'll find all things ride related, including reporting bug with rides, account and payment options, and guides to using the app and Uber service.

Equally mentioned above, this is where you would go if you lot lost an detail and needed to contact your commuter — but this is by far the only reason to visit Uber's online assist forum.

Some issues that may come upwards that you lot'd like to report could include being involved in an accident, being charged a cleaning fee when you shouldn't have, or disputing a counterfoil fee that you were charged.

Other times, you lot don't necessarily accept bug to study, you just need to solve general maintenance problems, similar updating your business relationship and payment options, receiving how-to guides to set your business profile, or applying promo codes to your rides.

If you take a problem to written report to Uber or just need to set something direct, so using the search office on the assistance page is a peachy place to kickoff.

If and when you go to the point where you're required to write a description of your problem to an Uber support representative, follow these rules of pollex to yield the all-time results.

Social media seems to be the terminal selection that nosotros'd go with to resolve any urgent issues, but if your outcome doesn't require immediate attention, and then using Twitter or Facebook may be a helpful choice.

Twitter

Twitter is an excellent identify to see whatsoever of the electric current happenings with the app. Twitter addresses any of the day-to-day problems that may come up, like app outages or delays.

Uber also has a customer support specific handle (@Uber_Support) that provides riders a way to reach out to customer support and address bug. Taking a look at the Twitter action that happens on a daily basis shows that Uber's social support team is on their game, responding to complaints regardless of how ugly the exchanges seem to get!

Caput to @Uber_Support to tweet client support your trouble, or cutting to the chase and send them a direct message. You lot'll likely get passed forth to another customer back up fellow member, just like we said, it'southward not a bad place to start.

Facebook

Facebook, like Twitter, serves a like purpose for Uber. Once on Uber'due south Facebook page, you lot can utilize Facebook Messenger to report whatsoever problems or enquire whatsoever question you might have.

This is helpful for full general support, though not necessarily constructive if yous want to solve your problem all at once. Similar to Twitter, you'll likely get passed along to another customer support member for more than serious inquiries.

But if you just accept a quick question that you need to be answered, we judge it doesn't hurt to give it a shot.

Contacting Uber Back up past Telephone

Last but non to the lowest degree, we have the adept quondam fashioned phone line to go ahold of Uber.

We'll just briefly touch on this topic here, as we already have a Guide to the Uber Phone Number that expands on this contact method in much greater detail.

Believe it or non, Uber doesn't provide its riders with a telephone number to reach out with general inquiries and problems.

Drivers, on the other manus, have the means to make it touch on with 24/7 commuter phone support. This isn't the case for passengers.

Uber does, even so, have an Uber phone number for riders and drivers to telephone call in case of an emergency.

In Case of an Emergency

The Critical Prophylactic Response Line is put in identify for emergency phone calls but. By no means should yous try this number for annihilation less than an emergency.

If you're ever put in this situation, start phone call 911 and make sure that all parties are safe and out of harm's manner. And then proceed to phone call (800) 285-6172 to be put in impact with an Uber representative.

You can then describe your emergency and be directed with adjacent steps after your conversation. Again, this is for emergencies only and information technology's frowned upon to try and push general inquiries through this phone line.

How to Contact Uber In Person

For the nigh part, Uber does a great task at providing resources to help drivers and riders alike discover the answers they're looking for. In an endeavour to go one step further, Uber recently introduced Greenlight Hubs.

Greenlight Hubs

Greenlight Hubs are concrete locations in large cities like Chicago that offer in-person help to Uber drivers. Most locations are open 9am to 5pm Mon through Friday. Uber drivers are welcome to stop by without an appointment to get instant support from local experts.

If you're wondering whether or non your urban center has a greenlight hub, visit the commuter resources landing page for your city to observe a Greenlight Hub and their hours of operation most you.

How to Contact Uber Headquarters

Uber is a massive company with thousands of employees and millions of independent contractors. If you're having an issue, you're likely not the only one. As a result, the visitor tries to find scalable solutions to the most common problems.

Whenever a problem is documented and solved, It's added to the Uber Help Heart on www.uber.com. If you've already searched the Assist Center and still don't have a solution, Uber recommends reaching out directly to Uber Back up on Twitter where they offering fast and friendly solutions in existent-time.

If you've tried all of the in a higher place steps and withal don't have an respond to your problem, maybe try a low-tech approach like writing a letter to Uber'southward CEO. Here's the mailing accost:

Dara Khosrowshahi

1455 Market place Street, Suite #400

San Francisco, CA 94103

United States

As the head of one of the most valuable startups in the world, it's unlikely he volition respond in a timely fashion.

Alternatively, you may have more success reaching him on Twitter. Dara is known for beingness one of the virtually active CEOs on this social network.

Let's Solve Your Issue

From a client standpoint, information technology'southward apparent that Uber wants you lot to either solve your issues on your own or guide y'all down a path that volition get you in touch with the appropriate client back up team. The way Uber sees it is that the least amount of intervention on their behalf, the better (and quicker) you'll be helped.

Now that you've seen several ways for you to solve issues and problems through Uber customer service, it'southward time to get the ball rolling.

Depending on your issue, some of these avenues may make more sense than others. Use your discretion as to which one may piece of work all-time for y'all.

We promise everything gets resolved in your favor!